Order information should be accurate and complete.

Customers are responsible for providing accurate information during checkout, including contact, shipping and other information reasonably required to process an order.

If you identify an issue with information associated with an order, contact Motionvale so the circumstances can be reviewed.

Motionvale's stated shipping time is 3–5 business days.

Shipping information associated with an order may be used to support processing and delivery. Delivery circumstances can also depend on carriers, destination information and conditions outside the store's direct control.

If you have a question about a specific order, contact Motionvale with the available order information.

Contact Motionvale before returning equipment.

Fitness and training equipment can vary in size, condition, packaging and handling requirements. Return requests should begin by contacting Motionvale with the relevant order details and reason for the request.

• Identify the order and product involved.
• Explain the reason for the requested return.
• Keep the equipment and relevant components available for review.
• Wait for applicable return instructions before arranging shipment.

Refund requests are reviewed according to the applicable order circumstances.

A refund is not described as automatic for every request. Where a return is involved, the relevant item and order information may need to be received and reviewed before the refund status is determined.

When a refund is applicable, the timing of funds appearing can also depend on payment services or financial institutions involved in the original transaction.

Review product details before choosing training equipment.

Equipment suitability can depend on the product, intended movement, training environment, available space and individual circumstances. Review relevant dimensions, intended use and product-specific information before making a purchase.

Motionvale product information should not be interpreted as individualized medical, rehabilitation or healthcare advice.

Use training equipment with appropriate care and control.

Follow product-specific instructions and use equipment in an environment suitable for the intended activity. Inspect equipment before use and avoid using an item that appears damaged or unsuitable for its intended purpose.

Training choices should reflect the user's experience, environment and circumstances.

Clear order information helps support requests move in the right direction.

When contacting Motionvale about an order, return, refund or product issue, provide enough information for the request to be understood accurately.

For visible item concerns, photos may be useful where practical to communicate the condition of the product or packaging.

Information may be processed where needed to operate the store.

Personal information may be collected or used in connection with activities such as checkout, order processing, customer communication, store functionality, security and applicable legal obligations.

Depending on applicable law, customers may have certain privacy rights or choices concerning personal information.

Transactions may involve commerce and payment service providers.

Payment processing and related transaction functions may be handled through services involved in operating the online store. Those services may process information according to their own systems and applicable practices.

Motionvale does not make unsupported claims regarding third-party certifications, systems or processing infrastructure.

Products, information and store features may change over time.

Product availability, collections, descriptions, store features and other information may be updated as the Motionvale store changes.

A product being displayed or previously available does not create a guarantee of permanent availability.

Store policies operate alongside rights that apply under relevant law.

Nothing in these Store Policies is intended to remove rights that cannot lawfully be excluded or limited under applicable consumer, privacy or other relevant law.

Where specific statutory rights apply to an order or customer location, those rights may operate alongside these store policies.

Store policies may be revised when operations or requirements change.

Motionvale may update store policies to reflect changes in store procedures, website functionality, operational requirements or applicable obligations.

Updated information can be presented through the store with a revised update date where appropriate.