Returns & Refunds
Clear support when your gear needs another move.
Training equipment should feel right for the way you move. If something about your Motionvale order needs attention, contact our team before sending an item back so we can review the order and provide the appropriate return instructions.
Keep your order details available when contacting Motionvale. Return eligibility and next steps can depend on the item and the circumstances of the order.
Start with the order. Then we work through the details.
A return should begin with a clear review of what happened. Contact Motionvale first so the team can identify the order, understand the item condition and explain the next appropriate step before anything is shipped back.
Contact Motionvale
Reach our support team with your order information and a brief description of why you would like to request a return or refund review.
Review the Item
We may need information about the product condition, packaging or the issue you experienced so the correct return instructions can be determined.
Follow the Instructions
If a return is appropriate, follow the instructions provided for your order. Do not send equipment back before receiving return guidance from Motionvale.
Keep the equipment and order details ready for review.
Fitness and training equipment can vary significantly in size, construction and use. Providing clear order information helps us understand the request without making assumptions about the product.
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Identify the order
Include the order information available to you so the team can locate the purchase.
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Describe the request
Explain whether the concern relates to the item received, its condition or another order-specific issue.
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Preserve relevant packaging
Where practical, keep the product and relevant packaging available until you receive return guidance.
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Wait for return instructions
Contact Motionvale before shipping an item back so you know the appropriate next step for your order.
Refunds follow the outcome of the return review.
When a return is accepted and the relevant item is received for review, Motionvale can assess the return and communicate the refund status or any additional information needed.
The returned equipment reaches the applicable return destination according to the instructions provided for the order.
The returned item and order circumstances can be checked against the information associated with the request.
Motionvale communicates the status of the return and the next applicable step regarding the refund request.
Useful answers before you contact us.
These answers explain the general Motionvale return workflow without replacing the order-specific guidance provided by our support team.
How do I start a return request?
Contact Motionvale with your order information and explain why you are requesting a return. Our team can review the order and provide the appropriate next-step instructions.
Should I send the product back immediately?
Contact us before shipping an item back. This allows Motionvale to review your request and provide return instructions relevant to your order instead of having equipment sent without prior guidance.
What information should I provide?
Provide the order information available to you, identify the product involved and describe the reason for your request. If the concern involves visible condition or damage, clear photos may also help explain the situation.
What if my order arrived with an issue?
Contact Motionvale with your order details and a clear description of the issue. Include relevant photos when practical so the team can better understand the condition of the equipment and determine the appropriate next step.
When will I receive an update about a refund?
Refund status depends on the circumstances of the request and, where applicable, review of the returned item. Motionvale will communicate the status and any additional steps related to your order.
Can I request an exchange instead?
Contact our team with the order details and explain what you need. Available options can depend on the product and the specific circumstances of the order.
Are shipping costs handled the same for every return?
Return circumstances can differ, so contact Motionvale for the instructions and information that apply to your specific order before arranging shipment.
Need help with an order? Send us the details.
Whether your question involves a return, refund or another order issue, contact Motionvale so the team can review the situation and provide the appropriate guidance.
3–5 business days
2622 198TH PLACE SOUTHWEST, Lynnwood WA 98036
