Refund Policy
A clear process when an order needs review.
This Refund Policy explains the general Motionvale process for return and refund requests involving fitness and training equipment. Because products and order circumstances can differ, contact Motionvale before sending an item back so the request can be reviewed and appropriate instructions can be provided.
Start with the order, the item and the reason for the request.
Fitness equipment can differ in size, condition, packaging and intended use. Motionvale reviews refund requests with the specific order in mind rather than assuming every return follows exactly the same path.
Contact Before Returning
Start by contacting Motionvale with the available order information and a description of why you are requesting a return or refund.
Review the Circumstances
Product condition, packaging, order details and the nature of the issue may all be relevant when determining the next appropriate step.
Follow Return Instructions
If a return is appropriate, follow the instructions provided for the specific order instead of sending equipment back without prior guidance.
Refund Review
Where applicable, the refund status can be determined after the relevant order information and returned item circumstances have been reviewed.
Contact Motionvale before shipping equipment back.
To start a return or refund request, contact Motionvale and provide the order information available to you, identify the product involved and explain why you are requesting assistance.
If the concern involves visible damage, condition or packaging, clear photos may help the team understand the issue when practical.
Eligibility can depend on the product and order circumstances.
Motionvale does not assume that every item or request has identical return conditions. Eligibility may depend on factors such as the item involved, its condition, the reason for the request, applicable order information and any rights that apply under relevant law.
Contact Motionvale for order-specific guidance before arranging a return.
Keep the item and relevant packaging available for review.
Where practical, keep the fitness equipment, included components and relevant packaging together until you receive return guidance. The condition of an item may be relevant when a request is reviewed.
- Do not intentionally alter an item after identifying a concern.
- Keep included parts or accessories associated with the product together where practical.
- Provide accurate information about the condition of the equipment.
- Follow any product-specific return instructions provided for the order.
Tell us clearly what happened with the equipment.
If an item arrives with a visible issue, an apparent defect, missing components or another order-related concern, contact Motionvale with the relevant order details and a clear description of the situation.
Photos may be requested where they can reasonably help explain a visible issue. Motionvale will review the information provided and explain the next applicable step.
Do not send a product back without receiving guidance first.
Fitness and training equipment can vary in size, weight and packaging requirements. If a return is approved or otherwise appropriate, follow the return instructions provided for that particular order.
Shipping an item to an unconfirmed location or without the requested information may make it more difficult to identify and review the return.
Return shipping arrangements can depend on the reason for the return.
Motionvale does not state that return shipping costs are handled identically in every situation. Responsibility for return shipping or related arrangements can depend on the circumstances of the request and the instructions provided for the order.
Contact Motionvale before arranging shipment so you can understand the applicable return process.
Returned equipment may need to be reviewed before a refund decision is completed.
When a return is received, Motionvale may review the item and relevant order information to confirm the circumstances of the request.
The review may consider the product received, its condition, included components, the information supplied with the request and other relevant order details.
A refund is handled according to the outcome of the review.
If a refund is applicable after review, Motionvale will communicate the status and the next relevant step associated with the transaction.
The time for funds to appear after a refund is processed may also depend on payment systems or financial institutions involved in the original transaction, which may operate on their own processing schedules.
Some circumstances may require an order-specific assessment.
Where permitted by applicable law and appropriate to the circumstances, the condition of returned equipment, missing components or other material differences may be relevant to the outcome of a refund review.
Motionvale will communicate any order-specific determination rather than applying an unsupported blanket rule to every request.
Available solutions can depend on the item and situation.
If you are seeking an exchange or another resolution instead of a refund, contact Motionvale with the order details and explain what you need.
Available options can depend on the specific product, the reason for the request and the circumstances of the order.
Applicable consumer rights remain relevant.
Nothing in this policy is intended to remove rights that cannot lawfully be excluded under applicable consumer protection or other relevant law.
Where legal rights apply to a particular purchase or location, those rights may operate alongside this store policy.
This policy may be updated as store operations change.
Motionvale may revise this Refund Policy when store procedures, operational requirements or applicable obligations change. An updated version can be posted with a revised update date.
A return starts before the equipment leaves your hands.
Contacting Motionvale first helps connect the product, order and reason for the request before a return is shipped. This is especially important for training equipment that may have specific packing, handling or identification requirements.
Share the order details
Provide the available order information and identify the fitness equipment involved.
Explain the reason
Describe the issue or reason for requesting a return or refund as clearly as possible.
Wait for guidance
Keep the equipment available while Motionvale reviews the request and provides the appropriate next step.
Follow the return instructions
If a return is appropriate, use the instructions provided for that particular order.
What happens after an applicable return is received.
The specific path can vary, but an applicable return generally moves through identification, review and a final status update rather than going directly from shipment to an automatic refund.
Return Identified
The returned equipment is connected with the relevant order and return request so the circumstances can be reviewed accurately.
Order verificationItem Reviewed
The item, included components and relevant information may be reviewed against the reason originally provided for the return.
Return assessmentStatus Communicated
Motionvale communicates the applicable outcome or any further information required in connection with the refund request.
Refund update
The details of the request help determine the next step.
Training equipment is not always interchangeable from a return-handling perspective. The product involved and the circumstances surrounding the order may affect what information is needed and how the request is reviewed.
Common questions about returns and refunds.
These answers explain the general Motionvale process. Contact support if your question depends on a particular order or piece of training equipment.
How do I request a refund?
Contact Motionvale with the available order information, identify the product involved and explain why you are requesting a refund or return. The team can review the request and explain the next applicable step.
Should I return the product before contacting Motionvale?
No. Contact Motionvale before shipping equipment back so the return can be reviewed and appropriate instructions can be provided for the order.
Is every return automatically eligible for a refund?
Refund eligibility can depend on the product, the condition of the item, the reason for the request, the circumstances of the order and any rights that apply under relevant law. Contact Motionvale for order-specific guidance.
What if my fitness equipment arrived with a visible issue?
Contact Motionvale with your order information and a clear description of the issue. Where practical, provide photos that help show the condition of the item or packaging.
Who pays for return shipping?
Return shipping arrangements may depend on the reason for the return and the circumstances of the order. Contact Motionvale before shipping the item so the applicable instructions can be provided.
When will I know the status of my refund?
Where a return is involved, the item and order circumstances may need to be reviewed before the refund status is completed. Motionvale will communicate the applicable outcome or any additional information needed.
Can I request an exchange instead of a refund?
Contact Motionvale and explain what you need. Available options can depend on the product, the reason for the request and the circumstances of the order.
Need help with a return or refund? Start with the order details.
Contact Motionvale if you need help understanding the return process, refund status or next step for a specific order involving fitness or training equipment.
3–5 business days
2622 198TH PLACE SOUTHWEST, Lynnwood WA 98036
